Contract Support

Effectively this is a discount system for customers who need support on a regular basis. There is no charge for contract customers to log tickets and time spent dealing with tickets is covered up to the package threshold. In addition time is billed in 3 minute intervals which makes dealing with minor issues on regular basis far more cost effective.

Issues logged via telephone are charged at £10 as per Basic support.

Support Packages

Packages	Features	Hours	Monthly
Basic	Covers the first 2h spent dealing issues	2	£175
Enhanced	Covers the first 5h spent dealing issues	5	£400
Enterprise	Covers the first 10h spent dealing issues	10	£700
Enterprise+	Covers the first 20h spent dealing issues	20	£1200

Additional time spent not covered by contract is billed at our standard non-contract rates.

Upgrades / Fixed time jobs

If you have a specific job, for example an installation or upgrade, we will be happy to quote a fixed time /price for the job outside of your support agreement – please call us on 0845 5082719 for details.

Areas Covered

Please see the Basic Support page for details.

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