Contract Support

Contract Support

Effectively this is a discount system for customers who need support on a regular basis. There is no charge for contract customers to log tickets and time spent dealing with tickets is covered up to the package threshold. In addition time is billed in 3 minute intervals which makes dealing with minor issues on regular basis far more cost effective.

Issues logged via telephone are charged at £10 as per Basic support.

Support Packages
Packages Features Hours Monthly
Basic Covers the first 2h spent dealing issues
2 £175
Enhanced Covers the first 5h spent dealing issues
5 £400
Enterprise Covers the first 10h spent dealing issues
10 £700
Enterprise+ Covers the first 20h spent dealing issues 20 £1200

Additional time spent not covered by contract is billed at our standard non-contract rates.

Upgrades / Fixed time jobs

If you have a specific job, for example an installation or upgrade, we will be happy to quote a fixed time /price for the job outside of your support agreement – please call us on 0845 5082719 for details.

Areas Covered

Please see the Basic Support page for details.

Mobile broadband deals
Compare mobile broadband deals from all UK mobile broadband providers at Broadband Expert.		IT Support Bristol
Outsourced IT Support & IT Services for Bristol, London & Bath. Linux & Microsoft certified business support, Call 01225 588 588		IT Support London
Quality Assured IT Support For London Business From Our IT Department. Microsoft Gold Certified Partner.		IT SERVICES
Award winning IT Services from London provider Wavex offering support, advice, and training		IT Support
A full range of services, from hosting, data recovery and day-to-day support through to Board-level IT advice through our virtual IT Director offering.